hrUniversity 2008 Calendar
"Make It or Break It" Conversations
January 15, 2008
8:00 a.m. to 4:30 p.m.
Midland Hills Country Club, Roseville
FEE:
(includes two coaching sessions)
$795/members
$1025/non-members
10% discount for 3 or more
PRESENTED BY:
Susan Andringa and Robert Meekin
Susan Andringa
Susan brings over 20 years experience as an innovative executive in both human resource and business
leadership roles at companies such as 3M, Dayton Hudson, Bethel University, Medtronic, and People
Management. For the past six years she has also had her own coaching and consulting practice, where
she has built a reputation for tapping the full potential of individuals, teams and organizations
while inspiring them to meet their most critical deliverables. She has coached and consulted with a
variety of leaders, including CEOs, CFOs and senior-level HR executives. Additionally, Susan has
facilitated "vision days" around the world and has been a keynote speaker at a variety of local and
national conferences. Susan holds a Master of Arts in Counseling Psychology and an undergraduate
degree in Communications. She is certified in MBTI(R), DiSC(R), Strong Interest Inventory(R), SIMA(R),
and 16PF(R).
Robert Meekin
Robert Meekin is Vice President of Human Resources for the North
American division of GN Hearing Care. Before Robert joined GN ReSound, he was
the Vice President of People and Process at Mesaba Airlines where he focused
on organizational development, human resources, communication, labor
relations and process improvement. Prior to his position with Mesaba, Robert
was Director of Organization Development at Becton Dickinson, a medical
device company in Franklin Lakes, New Jersey. He also held various positions
in organizational development and human resources at Exxon Chemical in
Houston, Texas and The Perrier Group of America in Boston, Massachusetts. Robert
earned a Master of Arts Degree in Industrial Relations from the University of
Minnesota and a Master of Science degree in Organizational Development from
American University.
DESCRIPTION:
Perhaps you need to have a difficult conversation with one of your own team members, your boss, your
board or a business client.or maybe you need to coach one of your business clients on how to have a
"make it or break it" conversation. with one of his/her employees or an external customer. Do you have
the skills - and the confidence - to do it effectively? Having ineffective critical conversations, or
even worse, avoiding them all together, comes with a cost to you, your team, and to your organization.
In this interactive and practical workshop, you will explore how to gain buy-in and inspire others
through your approach to critical dialogue with them. You will learn techniques to take away the
"noise" of a difficult conversation in order to get to the desired result of the interaction. And for
those times when the tension runs high, you will learn strategies to explore viewpoints from "both
sides of the table" and keep the dialogue above board and healthy. The tools and techniques you learn
in this workshop will help get you past your apprehensions of having difficult conversations. And by
holding the conversations that you may have once avoided or handled poorly, you will bring your
relationships - and your organization - to a new level. As part of this development experience, you
will receive one individual coaching session prior to the workshop to assess your current
communication style and help you establish goals for the session. You will also receive one
individual session following the workshop to help you reinforce and apply the techniques demonstrated
in class. Through the two individual sessions and the workshop itself, you will:
- Evaluate and increase awareness of your communication style
- Learn and practice tools and techniques to take your communication skills to the next level
- Define attitudes that get in the way of critical conversations
- Identify strategies to manage emotions when the stakes are high
- Discover the psychological components of having a critical conversation
- Learn how to get from resistance to acceptance
- Raise your credibility and lasting impact of your personal leadership!
Click here for an hrUniversity registration form in .PDF format
Click here for an hrUniversity registration form in .DOC format
For questions regarding hrUniversity, contact Ann Costello-Junge at acostello@hrconnection.net or
612-925-8355
